Pricing
Pay for seats. The agents come with the plan.
Every plan has all six agents, every connection and the decision log. You pay for the people who hold tasks, and agent hours past what your plan includes.
Prices in US dollars, before tax. Billed monthly, or yearly with two months off.
Starter
Free
$0
for up to three people
For a small team trying its first handoff, with every agent on shift.
- 300 handoffs a month
- All six agents, 40 agent hours
- Five rules
- Decision log, kept 30 days
- All twelve connections
Team
Most teams
$24
per seat a month
For a team that hands off work every day and wants every decision on record.
- Unlimited handoffs
- 400 agent hours a month
- Unlimited rules, tested on past tasks
- Decision log, kept for a year
- Viewers are free
Business
Scale
$48
per seat a month
For several teams that share agents and need sign-on, roles and an audit trail.
- Everything in Team
- 1,000 agent hours a month
- Single sign-on and custom roles
- Audit export, log kept 7 years
- Choice of data region
Enterprise
Custom
For more than 200 seats, your own data region or a security review before you sign. A named contact helps you set up the first workflows.
How usage works
What you pay for, in plain words
Three things show on your bill. You can see all three on the usage page at any time, and Baton warns the admins before anything goes past the plan.
Seat
A person who can hold tasks and make decisions. Viewers are free.
Handoff
One pass of a task between an agent and a person, in either direction.
Agent hour
An hour of agent work. Past the included hours, each one is $0.40.
Usage this month
Team plan · renews Nov 30
Seats
12 of 15
Agent hours
212 of 400
Handoffs
1,840 · no limit
Estimated bill
$288.00
Compare plans
Everything in each plan
Feature
Starter
Team
Business
Handoffs and queue
Handoffs a month
300
Unlimited
Unlimited
People who hold tasks
Up to 3
Per seat
Per seat
Queues
1
Unlimited
Unlimited
Saved views
—
Included
Included
Agents
Agents on shift
All six
All six
All six
Agent hours included
40
400 a month
1,000 a month
Narrower limits per agent
—
Included
Included
Rules and decisions
Rules
5
Unlimited
Unlimited
Test rules on past tasks
—
Included
Included
Decision log kept
30 days
1 year
7 years
Audit export
—
—
Included
Security and admin
Single sign-on
—
—
Included
Roles
Admin, member
Admin, member, viewer
Custom roles
Data region
Default
Default
Your choice
Help
Docs and email
Email, one working day
Named contact
Questions
Before you start a trial
Anything else, write to us. A person answers within one working day.
What counts as a handoff?
One pass of a task between an agent and a person, in either direction. Comments and edits inside a task do not count.
Do we pay for the agents?
No. All six agents come with every plan. You pay for seats, and for agent hours past what your plan includes.
Can an agent act without asking?
Only inside the limits you set for it. Your rules decide which steps need a person, and an agent cannot approve its own work.
What happens when the trial ends?
The workspace moves to Starter unless you pick a plan. Nothing is deleted, and tasks over the Starter limits stay readable.
Can we start with one team?
Yes. Most workspaces begin with one queue and one rule, and add teams once the first handoff runs without help.
Who can see the decision log?
Members see the decisions in their own queues. Admins see the whole log and can export it on Business.
Can we turn an agent off?
Any admin can take an agent off shift with one switch. Its open tasks return to the queue with a note.
Do you offer yearly billing?
Yes. Yearly billing takes two months off any paid plan, and you can add seats at the same rate during the year.
Your first handoff
Pass the next repeat task to Baton
Connect one inbox, pick one agent and one rule. Most teams have a working handoff before lunch.
Intake agent picked up “Weekly vendor statements”
just now